Alerting

Event Reaction in Real-Time
NetCrunch intelligently assesses each event, determining the best course of action. This could range from sending notifications to executing specific automated tasks, ensuring that each event is addressed promptly and effectively.

Escalation and Flexibility
Our system is designed to escalate responses as needed. If an event requires more attention, NetCrunch increases the alert severity, engages alternative actions, or notifies additional personnel, adapting to the evolving nature of the event.

Seamless Automation
Leveraging cutting-edge technology, NetCrunch automates responses to common network events. This means faster resolution times and less burden on your IT team, as the system can independently perform tasks like restarting services or adjusting configurations.

Remote Command Execution
In more complex scenarios, NetCrunch executes remote commands based on specific alert criteria. This feature allows for immediate, on-site level intervention without the need for physical presence, providing a powerful tool for maintaining network health across diverse and distributed environments.

Event Correlation
Our system excels in identifying and correlating related events across your network. This capability allows NetCrunch to provide more meaningful alerts, reducing noise and focusing on the root causes of issues.

Conditional Alerts
Flexibility is key in dynamic network landscapes. NetCrunch's conditional alerts enable customized responses based on specific event characteristics. This means alerts are not only timely but also contextually relevant to the situation at hand.

Alert Action Escalation
In critical scenarios, our system escalates alert actions to ensure urgent issues receive the attention they need. This escalation process is customizable, allowing for a tiered response approach that aligns with your network management protocols.

These advanced processing features ensure that NetCrunch not only detects every significant network event but also responds to them in the most effective way possible, enhancing overall network resilience and reliability.

Messaging & Notifications:

• Amazon SNS: Send notifications via Amazon Simple Notification Service.
• Campfire: Post messages in Campfire Chatroom.
• HipChat: Dispatch messages to a HipChat room.
• IFTTT: Trigger web requests to IFTTT service.
• Microsoft Teams: Deliver messages directly to Microsoft Teams.
• MQTT: Publish messages to MQTT Broker.
• Pushover: Send notifications to devices using Pushover.
• Ryver: Dispatch notifications via Ryver.
• Slack: Send alerts through Slack.
• X: Broadcast posts or direct messages.

SMS/Text Messaging:

• Clicatell: Send SMS/text messages via Clicatell service.
• MessageBird: Dispatch SMS/text messages via MessageBird service.
• SMSEagle: Send SMS/text messages via SMSEagle Gateway.

Service Desk & Productivity Systems:

• AlertOps: Create or close alerts in AlertOps.
• Asana: Manage tasks in Asana.
• ConnectWise: Handle tickets in ConnectWise Service Desk.
• Flowdock: Manage Flowdock tickets.
• Freshdesk: Create or resolve Freshdesk tickets.
• Freshservice: Handle tickets in Freshservice.
• JIRA: Manage JIRA Service Desk tickets.
• JitBit: Address tickets in JitBit.
• LiveAgent: Manage LiveAgent tickets.
• Mojo Helpdesk: Handle Mojo Helpdesk tickets.
• OpsGenie: Create or resolve OpsGenie alerts.
• PagerDuty: Manage PagerDuty incidents.
• Trello: Organize tasks on Trello boards.
• Zendesk: Handle Zendesk tickets.

These integrations allow NetCrunch to act as a central hub for alert management, streamlining the flow of information across various platforms and enhancing the overall efficiency of your network management strategy.

Rich Alert Details
NetCrunch goes beyond basic notifications, offering detailed alert information complete with action logs and graphical representations. This depth of detail allows for a clearer understanding of each alert's context and the actions taken in response.

Alert History Database and Analytics
Our system maintains a robust alert history database, enabling users to track and analyze past network events and responses. This historical data is a valuable resource for understanding trends, identifying recurring issues, and improving future network management strategies.

Customizable Alert Views
Recognizing the diverse needs of different networks, NetCrunch offers customizable alert views. Users can tailor their dashboard to highlight the most relevant information for their specific network environment.

Predefined Views by Monitoring Categories
To facilitate immediate productivity, NetCrunch comes equipped with a variety of predefined views categorized by different monitoring aspects. These views provide a quick and organized overview of your network's status, making it easier to identify and address issues promptly.